All the products from Sansmaran go through quality checks before being shipped. However in odd times, if you want o to replace, return, or cancel, the product, we are happy to help.

Being fair to our artisans, all products are not made eligible for exchange. These include Products that are customized, ‘made to order’ Please check the shipping information and make sure that the product is eligible for exchange.

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Note: Product color may differ slightly due to different camera or light environment. The product is eligible for exchange only if it is damaged/wrong product delivered.

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Return/Refund Policy:

Please be informed no returns are accepted, however you can opt for exchange of the same product.

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Cancellation Policy:

Cancelation requests are to be made strictly within 24 hours of placing the order.

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Exchange Policy:

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• Items to be exchanged should be in the same condition as delivered.

• Returns will be accepted only in original packaging.

• Any product damaged, altered, or, soiled will not be accepted.

 

What you have to do?

 Initiate request: Place a cancellation/exchange request by writing to us at support@sansmaran.com or WhatsApp us at +91-9324755889

• Once we check the details, we’ll approve the request. We promise this won’t take more than 24 hours.

• We’ll get back to you by an acknowledgment of your request through the mail and process your request.

       Reverse Shipping  

• Once the exchange request has been approved, we will email you details about the pickup date and time. 

• Typically, pickup will be attempted twice by the delivery company, in case the delivery company is not able to pick up even after two attempts, you will have to courier us the product.

• Reverse pick-up service is provided by us at most of the pin codes. Only in select few cases where the reverse pick is not available, you would have to courier us the product. Worry not !! in such cases Rs 100 store credit would be added to your account which can be redeemed on your next purchase. Please use a reputable service that provides tracking services. Mention your name, order number, and "Sansmaran" clearly on the package so that your return can be processed smoothly without delay.​

• The new product will be dispatched only after the receipt and validation of the returned original product.

• Once we receive the return shipment via reverse pick-up or self-courier, it will be inspected by our quality control team, and an email will be sent to you to acknowledge the receipt of the returned item.

• The exchange product requested by you will be sent out to you.

• Please note that exchange is allowed only once per order.

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We are here for you !! in case any other information is required just ping us on our Whatsapp or write us at +91-9324755889. 

We are concerned to make your shopping experience Happy with Sansmaran.

                                                                           Always happy to help!